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[]
["Multivariate Analysis"]
[]
["Drivers of satisfaction and dissatisfaction shown on the following tabs denote which of the 32 station and train factors are most important in determining overall customer satisfaction."]
[]
["The analysis undertaken is a stepwise regression which identifies the factors which correlate most highly with overall satisfaction.  If, for example, those satisfied with punctuality are much more likely to be satisfied overall, then punctuality is likely to be a key driver of overall satisfaction."]
[]
["The key drivers for satisfaction and for dissatisfaction are different.  Generally customers are most likely to be satisfied with their journey if they are satisfied with punctuality/reliability.  This is the key driver for journey satisfaction.  However, customers are most likely to be dissatisfied with their journey if they are dissatisfied with how the train company dealt with any delays.  There are differences between TOCs but these two key conclusions apply to most train companies. "]
[]
["The reasons the drivers for satisfaction and dissatisfaction are different are that some respondents are neither satisfied nor dissatisfied with either their journey overall and/or individual aspects that are rated."]
[]
["For the Spring 2013 wave, the analysis has been based on both Autumn 2012 and Spring 2013 data to improve the robustness of the results"]
[]
["Two new station factors were added to the NPS questionnaire in Autumn 2012 (\"The provision of shelter facilities\" and \"Availability of seating\"), and these factors have been added to this analysis from Spring 2013.  This means that the analysis is slightly different and therefore not directly comparable to that in previous waves."]

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[]
[]
["Satisfaction","National",null,"London and South East","c2c","Chiltern Railways","First Capital Connect","First Great Western","Greater Anglia","London Midland","London Overground","South West Trains","Southeastern","Southern",null,"Long Distance","CrossCountry","East Coast","East Midlands Trains","First TransPennine Express","Virgin Trains",null,"Regional","Arriva \nTrains\nWales","Merseyrail","Northern Rail","ScotRail",null,"# TOCs",null,"First Hull Trains","Grand Central","Heathrow Connect","Heathrow Express"]
[]
["Station Factors"]
["C31. Rating of station where train was boarded...Ticket buying facilities",2.9365050833166386E-3,null,3.8984067873002099E-3,2.1851294016311286E-2,2.0960730061834444E-2,"","","",1.5029445090860204E-2,"","","","",null,4.222926706843654E-3,"",1.9631570847959728E-2,2.2329069343400346E-2,"","",null,"","","","",1.9979633831902804E-2,null,9,null,"","",4.0609777446634666E-2,""]
["C32. Rating of station where train was boarded...Provision of information about train times/platforms",2.9644521129281495E-2,null,3.1814353526145922E-2,"",0.11404950211730895,3.0955101816562809E-2,"",5.8250323094389427E-2,3.5860522964609988E-2,"",5.0653779976310251E-2,8.7098274744749307E-2,4.3655535437089256E-2,null,3.1663199691835474E-2,6.8058591429238022E-2,"",7.6337173788981763E-2,"",2.5289579835349869E-2,null,1.7627085345920102E-2,2.49931411997408E-2,"",6.1332982180440684E-2,"",null,16,null,6.4160122337316772E-2,"",4.0645709130977814E-2,""]
["C33. Rating of station where train was boarded...The upkeep/repair of the station buildings/platforms","",null,"","","","","","","",2.1289831623309875E-2,"","","",null,"","","","","","",null,"","","","","",null,1,null,"","","",""]
["C34. Rating of station where train was boarded... Cleanliness of the station",1.3190420873429199E-3,null,1.7716313185635677E-3,"","",1.0518249507146995E-2,"","","","","","",1.063859152597835E-2,null,"","","","",1.8123830413970352E-2,"",null,"","","","","",null,5,null,"",4.5230920678453683E-2,3.0904718770429843E-2,0.16760318459414214]
["C35. Rating of station where train was boarded...The facilities and services at the station","",null,"","","","","","","","","","","",null,"","",2.3291765138752217E-2,"","","",null,"",4.9129565189615435E-2,"","",1.917430500605732E-2,null,3,null,"","","",""]
["C36. Rating of station where train was boarded...The attitudes and helpfulness of the staff","",null,1.7946769174700173E-3,"","","","",2.6401792241668415E-2,"","","","","",null,"","","","","","",null,"","","","","",null,2,null,"","","",""]
["C37. Rating of station where train was boarded... Connections with other forms of public transport e.g. bus, tube, tram, taxi etc.","",null,1.6368068002312291E-3,"","","","","","","","","","",null,"","","","","","",null,"",2.3151059493521621E-2,"","","",null,2,null,"","","",""]
["C38. Rating of station where train was boarded...Facilities for car parking",1.6789000066975922E-3,null,4.7717683941099929E-3,"","","","","","",5.7781147098885717E-2,"","","",null,"","","","","","",null,"","","","","",null,3,null,6.4168620255321634E-2,"","",""]
["C1003. Rating of station where train was boarded...The availability of staff at the station","",null,"","","","","","","","","","","",null,"","","","","","",null,"","","","","",null,0,null,"","","",""]
["C39. Rating of station where train was boarded...The overall station environment",3.6279939269534163E-2,null,4.1241121698628487E-2,4.6291632087729274E-2,0.170463516536766,2.2595127399695325E-2,5.5675995381195741E-2,6.4848660217167634E-2,2.4181404754706821E-2,6.1899462959127363E-2,7.3019828940360382E-2,7.0765176743997946E-2,3.8361695746157894E-2,null,3.5134359373030236E-2,1.6255514412711045E-2,2.7090948812433395E-2,"",2.1986897942472113E-2,0.10109248081122177,null,4.3452260385917936E-2,"",0.14583281074245238,4.4200350535117568E-2,4.9839963151528027E-2,null,21,null,"","","",""]
["C702. Rating of station where train was boarded...Your personal security whilst using that station",1.2938323763792068E-3,null,1.7490184477828162E-3,"","","","",9.1160565718944823E-3,"","","","","",null,"",1.7683403386772344E-2,"","","","",null,"","","","","",null,4,null,"","","",""]
["C2701. Rating of station where train was boarded...The provision of shelter facilities",2.040238201887274E-3,null,1.9868599915576174E-3,"","","","","","","","","","",null,4.5671053885545775E-3,2.1130175456113669E-2,"","","","",null,"","","","","",null,4,null,4.8602773250764522E-2,"","",""]
["C2702. Rating of station where train was boarded...Availability of seating","",null,"","","","","","","","","","","",null,"","","","","","",null,"","","","","",null,0,null,"","","",""]
["C42. Overall satisfaction with how request was handled",8.3589843538083356E-4,null,"","","","","","","","","","",1.5242661695963606E-2,null,"","","","","","",null,"","","","",2.180250235935648E-2,null,3,null,"","","",""]
[]
["Train Factors"]
["C43. Satisfaction with train journey...The frequency of the trains on that route",5.0350858917239963E-2,null,5.9000635612863631E-2,0.22078314656434783,2.2205713959615354E-2,5.9246110898760265E-2,6.6476377878170859E-2,2.9266346134911546E-2,4.0109306379574848E-2,5.0334653845895631E-2,7.8748475225148426E-2,6.5644752573370574E-2,3.4698073487395842E-2,null,4.2157666416693003E-2,4.9072274009015086E-2,"",3.1545267416871296E-2,0.10229214011048554,2.3065331033345592E-2,null,2.9748715794164528E-2,4.5440341383121467E-2,5.8683358163264039E-2,2.8896450068368034E-2,"",null,21,null,"","","",""]
["C44. Satisfaction with train journey...Punctuality/reliability (i.e. the train arriving/departing on time)",0.4172770804050942,null,0.40009800122645706,0.11819476749192792,0.24892385745929588,0.34965647635648545,0.3018873411134298,0.34242948471476353,0.35142406484282251,0.35697698224359059,0.37343033285372385,0.25707398176913859,0.3979268384964087,null,0.45342479409032399,0.38019912438527537,0.58845796146831597,0.25777403558050482,0.29001253057832138,0.51711089477663574,null,0.36535493611890824,0.18744588966053516,0.47810281236859492,0.37585573230413133,0.33714778128036482,null,23,null,0.2249494983386823,4.4903277302300836E-2,0.10918866809332047,""]
["C45. Satisfaction with train journey...The length of time the journey was scheduled to take (speed)",6.6935374377582582E-2,null,7.9790471544484709E-2,0.123583158421172,3.5911537409551088E-2,8.6658235174249823E-2,9.8832588840389243E-2,0.10700732976031727,6.1656260441686414E-2,"",2.9500943718634261E-2,4.2982497584465734E-2,0.10748446784049724,null,5.3663323242185111E-2,2.601564779003759E-2,9.7569849250739721E-2,4.9688669256169063E-2,3.2032611213380011E-2,3.7555103293435449E-2,null,3.2079876048641702E-2,6.6185919785992975E-2,2.9759307369056381E-2,3.8479458937349928E-2,4.0522544614239007E-2,null,22,null,"",0.14714897441374841,0.28039440351620809,0.22870943665031762]
["C46. Satisfaction with train journey...Connections with other train services","",null,"","","","","","","","","","","",null,"","","","","","",null,"","","","","",null,0,null,"","","",""]
["C47. Satisfaction with train journey...The value for money for the price of your ticket",2.1520071400740897E-2,null,1.9398067753349974E-2,"","",1.6945844485559122E-2,3.378173348985429E-2,"",1.4576678774285408E-2,4.3706687098599047E-2,2.5454805426525451E-2,2.516073917369736E-2,3.0921425702466952E-2,null,2.1499941915633914E-2,2.3861650432705474E-2,1.7356405441543699E-2,4.4300107760083633E-2,1.8715555996789788E-2,"",null,3.3388719143282571E-2,2.0721325890251444E-2,"",3.3691432077109534E-2,6.0460658446112599E-2,null,18,null,"",4.0692669327080905E-2,"",3.2913955047622089E-2]
["C49. Rating of train...Up keep and repair of the train",9.6137270008569125E-3,null,9.9864881406708916E-3,"","","","","","","",9.5992195186313883E-2,3.6675582522199837E-2,1.6870792783013795E-2,null,9.0035291070771611E-3,"",1.4238556267872279E-2,"","",1.8254977693631616E-2,null,1.1229119716699574E-2,"",3.6943516242721054E-2,1.7694541578234874E-2,1.9393248180341972E-2,null,12,null,"",5.2795714421908904E-2,"",3.4192012392075359E-2]
["C50. Rating of train...The provision of information during the journey",1.9731910762553154E-2,null,2.2635938677348682E-2,3.1056928764397595E-2,4.5254752764702637E-2,1.5454533607544733E-2,2.4001991615290156E-2,2.2297485170208395E-2,4.6221443591712E-2,"","",2.3351043879098862E-2,2.7480330986960122E-2,null,"",1.5271323019147159E-2,"","","",5.6820850851455572E-2,null,2.3516088055405393E-2,3.8342497937848864E-2,"",2.1579214252120449E-2,"",null,15,null,0.12480116390665734,"","",0.10040188751714327]
["C51. Rating of train...The helpfulness and attitude of staff on train","",null,"","",3.8240304618618944E-2,"","","","","","","","",null,"","","","",1.9236432940287231E-2,"",null,"","","","","",null,2,null,"",0.1622797393895947,"",6.6684886536016064E-2]
["C52. Rating of train...The space for luggage",1.4829298165046096E-3,null,1.9018443938531942E-3,"","","","","","","","","","",null,"","","","","","",null,"","","","","",null,2,null,"",4.2429841351003875E-2,"",""]
["C53. Rating of train...The toilet facilities",2.101112737645832E-3,null,2.1173324792195343E-3,"","","","",7.4084025210969405E-3,"","","","","",null,4.0326920035716847E-3,"","","","","",null,"","","","","",null,4,null,"",2.8323809988219699E-2,"",4.8156311295571866E-2]
["C54. Rating of train...Sufficient room for all the passengers to sit/stand",3.4920743924329187E-2,null,3.1701189482482635E-2,"",7.848051768065864E-2,1.1992581740641517E-2,3.5612406849578497E-2,3.2375121649458466E-2,"","",1.7602823058044191E-2,3.4888229004260113E-2,5.2235173032642225E-2,null,3.4919177269734751E-2,2.8441459892509294E-2,"","",5.5312357308376539E-2,5.9423484111081372E-2,null,3.4558259496251624E-2,5.9174877592769674E-2,"",4.0403842707370692E-2,2.5867750871424192E-2,null,17,null,"",8.0775478791746375E-2,"",4.247792480104267E-2]
["C55. Rating of train...The comfort of the seating area",5.761730211418447E-2,null,5.1513415280932368E-2,5.2858916019273193E-2,3.5094411068271242E-2,5.8540404663423591E-2,0.10268233983492986,3.0198396717439277E-2,0.16332216794308102,4.0184109927192388E-2,5.4644785113096186E-2,2.565153349471793E-2,3.2157168798269777E-2,null,6.4877880702255961E-2,0.13415563079683313,4.6833253971680713E-2,7.9340850365710064E-2,9.2771592765751129E-2,"",null,6.3344400996211123E-2,8.7900311709787765E-2,4.4365012183278096E-2,7.5555634698465018E-2,3.892994548016937E-2,null,22,null,5.4707346566634021E-2,7.168061250713044E-2,"",""]
["C56. Rating of train...The ease of being able to get on and off the train",6.2006887838772055E-2,null,5.5476213882389575E-2,0.12427525065444664,"",6.7804360345976283E-2,2.7606637414382587E-2,5.2365335350296097E-2,6.3159016285301725E-2,8.3812305602499707E-2,8.3941548839913449E-2,7.8156288589704095E-2,3.1711503579225232E-2,null,6.3110004516385279E-2,3.3639947819299097E-2,1.8036418022188801E-2,0.1230633520278928,0.1270073617525789,6.3210305746665751E-2,null,7.3358649785138147E-2,4.7696288179697677E-2,4.9503785760321405E-2,9.6099872582525295E-2,0.15837957339668712,null,22,null,6.1537221272098985E-2,"",9.8958448404839139E-2,""]
["C703. Rating of train...Your personal security whilst on board the train",8.4593894361212063E-3,null,8.4123736765266393E-3,"","","",1.4912705752767786E-2,2.4675448785508394E-2,"","","","",1.4798740097375085E-2,null,8.4473140351857684E-3,"",1.8242647526987382E-2,2.1720353377263597E-2,"","",null,5.3387157552167146E-3,"",6.9746755134527397E-2,"","",null,10,null,"",8.5512283331140887E-2,"",""]
["C1004. Rating of train...The availability of the staff on the train","",null,"","","","","","","","","","","",null,1.819760935136527E-2,"",3.1136612055962045E-2,"",4.2081966941411433E-2,"",null,"","","","","",null,3,null,"","","",""]
["C902. Rating of train...The cleanliness of the inside of the train",0.16343546442398682,null,0.15619196398327395,0.26110490598039421,0.15665020924005735,0.26963297400395386,0.23852988183001136,0.19335981707088032,0.16604207191605752,0.25965904248002841,8.2985721443954094E-2,0.22844474798923306,0.13496791339584771,null,0.15107847618932407,0.18621525717034268,9.8114011195563913E-2,0.29390112108312272,0.1804267220361756,9.8176991847177222E-2,null,0.25023420434477506,0.30067870169075395,8.7062642035784218E-2,0.12899331814466691,0.20850209338181613,null,23,null,0.35707325407252422,0.19822667849767153,0.39929827463758999,0.24568633893318054]
["C903. Rating of train...The cleanliness of the outside of the train",4.3207241574418249E-3,null,6.9132136589848568E-3,"",3.3764947083319674E-2,"","","","",2.4355777120871225E-2,1.3967592904481158E-2,2.4107151931366522E-2,"",null,"","","","","","",null,"",2.9516350743472641E-2,"","","",null,7,null,"","","",3.31740622328884E-2]
["C64. Rating of how train company dealt with these delays",4.1975460971263876E-3,null,4.1982063253724897E-3,"","","","","",1.8417617015301698E-2,"",2.0057167313494294E-2,"",1.0849087394708306E-2,null,"","","","","","",null,1.6768969013467146E-2,1.9623729542890492E-2,"",3.7217169934099625E-2,"",null,8,null,"","","",""]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
["TOTAL VARIANCE",1.0000000000000002,null,1.0000000000000002,1,1.0000000000000002,0.99999999999999978,1.0000000000000002,1.0000000000000002,1,0.99999999999999989,0.99999999999999978,0.99999999999999989,1.0000000000000002,null,0.99999999999999978,1,0.99999999999999989,1,1,1,null,0.99999999999999978,1,1,1,0.99999999999999989,null,null,null,0.99999999999999967,1.0000000000000004,1,1]
[]
["NUMBER OF FACTORS",23,null,24,9,12,12,11,14,12,10,13,13,16,null,16,13,12,10,12,10,null,14,14,9,13,12,null,null,null,8,12,7,10]

{"sheet":"Dissatisfaction","index":3,"n_rows":43,"n_cols":34,"rows_kept":43,"cut":false,"hidden":false,"merged":[]}
[]
[]
["Dissatisfaction","National",null,"London and South East","c2c","Chiltern Railways","First Capital Connect","First Great Western","Greater Anglia","London Midland","London Overground","South West Trains","Southeastern","Southern",null,"Long Distance","CrossCountry","East Coast","East Midlands Trains","First TransPennine Express","Virgin Trains",null,"Regional","Arriva Train Wales","Merseyrail","Northern Rail","ScotRail",null,"# TOCs",null,"First Hull Trains","Grand Central","Heathrow Connect","Heathrow Express"]
[]
["Station Factors"]
["C31. Rating of station where train was boarded...Ticket buying facilities","",null,2.3228201740691143E-3,"",3.5625233557657218E-2,"","","","","",2.718388960014045E-2,"",8.562286161489293E-3,null,"","",9.0104435989073126E-3,"","","",null,"","",5.3966028439809542E-2,"","",null,6,null,"","","",""]
["C32. Rating of station where train was boarded...Provision of information about train times/platforms",1.3200587081153438E-2,null,1.0461845739343865E-2,6.129413000757547E-2,6.0100898514562677E-2,1.4078556010607987E-2,"",1.9368028604031973E-2,"",3.4686575119186359E-2,"","",6.2833634234133653E-3,null,8.5410766874444884E-3,7.8364786937116057E-2,"","","",2.8385887073611619E-2,null,2.857167636286026E-2,2.49735070865965E-2,"",4.219461300071399E-2,"",null,14,null,"","",6.0809659138194798E-2,""]
["C33. Rating of station where train was boarded...The upkeep/repair of the station buildings/platforms","",null,"","","","","","",1.9330724269484782E-2,3.90610504774885E-2,"","","",null,"","","","","","",null,"","","","","",null,2,null,"","","",""]
["C34. Rating of station where train was boarded... Cleanliness of the station",2.3350429665161456E-3,null,1.7273492066437839E-3,"","","","","","","","","",1.0799344522653204E-2,null,2.3790444765301008E-3,2.7916913225472927E-2,"","","","",null,1.187794444747025E-2,"","",2.5918068132402345E-2,2.116566681980769E-2,null,8,null,"","","",""]
["C35. Rating of station where train was boarded...The facilities and services at the station","",null,2.0410864443576636E-3,"","","",7.7906454223775319E-3,"","","","","","",null,"","","","","","",null,"","",1.2685609871466781E-2,"","",null,3,null,"","","",""]
["C36. Rating of station where train was boarded...The attitudes and helpfulness of the staff",7.665830235339178E-4,null,"","","","","","",1.4377480064694394E-2,"",1.2263799658892826E-2,"","",null,"","","","",2.4495807271838966E-2,"",null,3.2970398929304577E-3,"","","","",null,5,null,"",1.5483545563995796E-2,"",""]
["C37. Rating of station where train was boarded... Connections with other forms of public transport e.g. bus, tube, tram, taxi etc.","",null,"","","","","","","",4.163358523159634E-2,"","","",null,4.0036771220139811E-3,2.3846149314765457E-2,"","","","",null,"","","","","",null,3,null,"","",9.5174580757835234E-2,""]
["C38. Rating of station where train was boarded...Facilities for car parking",2.3835275051027082E-3,null,8.4557263612699933E-4,"","","",6.0425420044562658E-3,"",1.3202486473194852E-2,2.5900583781445951E-2,"","","",null,5.9012850092172641E-3,"",1.6593079348864406E-2,"","","",null,6.2139696561798914E-3,"","","","",null,8,null,"",2.3934524593360262E-2,2.5935830608433165E-2,""]
["C1003. Rating of station where train was boarded...The availability of staff at the station","",null,"","",1.8047448146220436E-2,"",9.0851699193394714E-3,"","","","","","",null,"","","","","","",null,"","",1.2361665237907223E-2,1.4346095523266366E-2,"",null,4,null,"","",2.5202980170376751E-2,""]
["C39. Rating of station where train was boarded...The overall station environment",1.0181123999497232E-2,null,1.4824344727214712E-2,4.3234894420521509E-2,0.12164404555705084,2.6397244002917836E-2,1.3367415935858797E-2,1.2898889023242028E-2,"",3.3942616216743653E-2,2.4674885477858986E-2,"",1.4066496154356603E-2,null,3.5765828051184129E-3,"",3.4020742659107879E-2,"","","",null,"","","","","",null,12,null,"",6.4891452265245106E-2,7.3738256852802622E-2,""]
["C702. Rating of station where train was boarded...Your personal security whilst using that station","",null,"","","","","","","","","",2.6085711730102566E-2,"",null,"","","","","","",null,"","",1.7430416248714067E-2,1.035079831384992E-2,"",null,3,null,"","","",""]
["C2701. Rating of station where train was boarded...The provision of shelter facilities","",null,1.0726210479342628E-3,"",5.0522356975576201E-2,"","",1.3912742125219519E-2,"",2.8199409164769575E-2,"","","",null,"","","","","","",null,"","",3.1093648045118827E-2,"",2.8669774268136151E-2,null,6,null,"","","",3.3023022544657318E-2]
["C2702. Rating of station where train was boarded...Availability of seating",1.2404948175960735E-3,null,3.1642224174539628E-3,"","","","","","",1.9938509012602579E-2,1.1344069316370267E-2,"","",null,"","","","","","",null,"","","","","",null,4,null,"","",3.8060794068632359E-2,""]
["C42. Overall satisfaction with how request was handled",3.2653072570298314E-2,null,3.6741664128033993E-2,"",4.3252307124888E-2,3.1086378962383296E-2,4.4497257880390322E-2,2.4039416328715816E-2,7.2947779746450919E-2,1.7741160454628414E-2,3.0892141504725638E-2,1.0327275326674381E-2,6.0658834920396316E-2,null,2.4518893563745318E-2,1.0158443882428751E-2,3.4167226937521694E-2,4.1782101659930175E-2,5.838581452847949E-2,8.9880514706018225E-2,null,1.7992093780780663E-2,"",7.2967190706177062E-2,"",7.6262645807621765E-2,null,20,null,1.7760578161192715E-2,3.13229081818839E-2,"",""]
[]
["Train Factors"]
["C43. Satisfaction with train journey...The frequency of the trains on that route",2.0159688701249411E-2,null,2.3299725591698611E-2,5.0462800918461406E-2,"",3.3507962461478906E-2,1.6694647563630229E-2,1.0191487799042059E-2,"","",7.3049972186142231E-2,5.5313035285698281E-2,3.977806746687805E-2,null,3.3985527367375618E-2,2.588149161448924E-2,3.7911166797682819E-2,"",0.11359689984353458,1.3927593326115609E-2,null,4.628356861691948E-3,1.2559782288290935E-2,"","","",null,16,null,"","","",""]
["C44. Satisfaction with train journey...Punctuality/reliability (i.e. the train arriving/departing on time)",0.16189143702050571,null,0.12682187779891749,0.10395076539748957,7.4589032440316172E-2,0.14291255537443889,8.9088022631586619E-2,0.10253009753459708,4.9348372818630845E-2,"",0.16503464724269079,0.21341296261515713,0.12251042802008651,null,0.27129698418949127,0.16298474836167218,0.44541048951971246,7.8329089657577428E-2,0.15065543472653678,0.48557397492547016,null,0.14111748162127052,6.5584706227731021E-2,0.14597842511537776,0.10835978900711363,0.30732786782543148,null,22,null,"","","",9.326185456835015E-2]
["C45. Satisfaction with train journey...The length of time the journey was scheduled to take (speed)",6.9494368016301586E-2,null,7.7088973003103078E-2,1.6443824228714692E-2,6.4464709194657382E-2,0.12180927840420264,6.9851104175249562E-2,0.11584956247188857,2.5550122522114239E-2,"",9.2436344868553025E-2,2.5030644174109062E-2,7.5427789630934439E-2,null,5.7071503280397132E-2,5.0557425089637419E-2,9.0237544596215691E-2,6.8087525413442609E-2,1.5204354801349915E-2,4.2854699972942355E-2,null,5.6356202000522208E-2,"",0.20161700520875989,0.10732763999624544,0.1280014520552957,null,21,null,0.12646311281683675,"",0.1556919214313166,0.25244844051203852]
["C46. Satisfaction with train journey...Connections with other train services",1.2436668711307275E-2,null,1.1651486398917705E-2,5.8498032832455978E-2,5.8415763480284169E-2,1.0601087186579034E-2,8.2220482051098345E-3,"",1.6542173176882179E-2,5.2478423200122276E-2,1.2288745822060718E-2,1.1350301079839142E-2,6.6133540516795757E-3,null,1.7651997997108256E-2,1.3605601436499378E-2,6.2567215750041136E-2,4.3503136082798599E-2,"","",null,4.1653878708798149E-3,1.152020041857668E-2,"","",3.9172163370600255E-2,null,18,null,"","",3.534606800084291E-2,""]
["C47. Satisfaction with train journey...The value for money for the price of your ticket",1.3251539823060934E-3,null,1.1410340423183608E-3,"","","","","",9.5480872580442772E-3,"","","","",null,"","","","","","",null,1.0862720096730267E-2,"",3.556687704215318E-2,1.872113536271407E-2,"",null,6,null,2.0577563095180003E-2,"","",""]
["C49. Rating of train...Up keep and repair of the train",7.0095424857786277E-4,null,1.2445529664366721E-3,9.280764930835575E-2,"","","","","","",1.7956054719752052E-2,"",8.6873071837772486E-3,null,2.8145759255258306E-3,"","",5.4163162760989113E-2,"","",null,"","","","","",null,7,null,6.8844174012336543E-2,6.5935685442496839E-2,"",0.23488214274350028]
["C50. Rating of train...The provision of information during the journey",2.0916501701125745E-2,null,1.9135505303585938E-2,"",8.5078344699011405E-2,"",3.4501600717175666E-2,3.2383404998513436E-2,2.6472339710255213E-2,"",1.0716258456591875E-2,2.0026124591544153E-2,1.0589728789913551E-2,null,1.5553896347996475E-2,7.1602956142022292E-2,"","",1.088100322006803E-2,0.11751274183884565,null,2.381831773162842E-2,"",5.6877719475846814E-2,"",5.4464916822258784E-2,null,16,null,"",3.0520126223070678E-2,2.7923637434462429E-2,""]
["C51. Rating of train...The helpfulness and attitude of staff on train",4.0346100641651039E-3,null,1.7426746166892741E-3,"","","",1.1990649331980768E-2,"","",2.7040277933492715E-2,1.0025763129328473E-2,"",1.2178179152443003E-2,null,9.4531238551098448E-3,"","",3.2618172274597929E-2,"",2.4335293070819383E-2,null,7.4052396657945142E-3,2.7628155102214908E-2,2.2935436030450361E-2,"",5.3455715659861847E-2,null,13,null,0.11248513420954624,"","",4.7182397320884813E-2]
["C52. Rating of train...The space for luggage",7.4765912640082028E-4,null,"","","","","","","","","","","",null,"","","","","","",null,5.8402715046675735E-3,"","",1.7319179953621363E-2,"",null,3,null,"",2.3553555717452705E-2,"",""]
["C53. Rating of train...The toilet facilities",9.0276729848406533E-4,null,"",2.9789287274429695E-2,"","","","",4.5420768376996774E-2,"","","",1.3027737961903554E-2,null,"","","","","","",null,"","","","","",null,4,null,"","","",""]
["C54. Rating of train...Sufficient room for all the passengers to sit/stand",4.3032106462523173E-2,null,3.8083567716994657E-2,7.1269038672869878E-2,5.0569635653972399E-2,2.3426850529184386E-2,8.7712066439783271E-2,2.3504953910864528E-2,3.4374855555213156E-2,4.0395618397149564E-2,2.6632082847133306E-2,1.6083987009157429E-2,1.930181210401365E-2,null,6.3616096748378093E-2,5.9013631605190603E-2,2.2929893137665289E-2,5.0639337442583393E-2,4.4904043862847333E-2,9.6208528777476637E-3,null,3.1684386527070271E-2,2.1200837400674161E-2,"",2.191741870057402E-2,0.10554963955132979,null,22,null,"",0.19492324028077657,"",""]
["C55. Rating of train...The comfort of the seating area",2.1433907677246979E-2,null,2.0586441473357409E-2,"",7.1573955985611226E-2,"",2.579290762883639E-2,4.4015264623237786E-2,1.2006312304218163E-2,"",4.3024426772766099E-2,3.1913277661208134E-2,1.0451922433925969E-2,null,1.9292963454204361E-2,4.5906465728641398E-2,"",3.7835391810474121E-2,2.551713711772878E-2,1.520686583189187E-2,null,3.4157545058231202E-2,5.6241061801661538E-2,"",1.6766865923973213E-2,3.3456906707699532E-2,null,18,null,2.0687446995482594E-2,"","",""]
["C56. Rating of train...The ease of being able to get on and off the train",3.6599864048958236E-2,null,2.9708367690567079E-2,0.15276088505732027,5.8194399960762179E-2,6.3546309510554719E-2,4.4360814570058249E-2,"",2.384885191668315E-2,0.11367157631691067,"",5.7284825718369167E-2,"",null,5.9290429010642506E-2,6.9204190745015409E-2,"",5.147631240965285E-2,0.11147826708184631,2.8092557849011501E-2,null,2.9610687952098296E-2,4.015627849064253E-2,2.7195386728512301E-2,1.0671420972010152E-2,2.6241455436095663E-2,null,19,null,2.1292200802004429E-2,"","",""]
["C703. Rating of train...Your personal security whilst on board the train",6.0389136745817532E-3,null,5.944073867162049E-3,2.7590636388845222E-2,"",1.6647250295409512E-2,5.090006208542398E-3,"","",3.592663998659304E-2,8.9169588165690303E-3,1.0368587686731103E-2,2.1003708409964347E-2,null,3.8717404912218924E-3,"","","",1.2611231373195161E-2,"",null,9.9029552424471697E-3,1.0759397158022082E-2,"",2.7878428897247495E-2,2.0618997147698805E-2,null,15,null,"","",0.18816799037209347,""]
["C1004. Rating of train...The availability of the staff on the train","",null,"","","","","","","","",7.7091972324672834E-3,"","",null,1.7398492658693324E-2,4.0278486119736133E-2,1.8697091600993775E-2,4.7060747517406736E-2,"","",null,"","","","","",null,5,null,3.6567662561461101E-2,"","",2.485703655856214E-2]
["C902. Rating of train...The cleanliness of the inside of the train",2.1071454223027974E-2,null,2.0926297114510467E-2,"","",6.7024014477662278E-2,3.2369621355287571E-2,9.7566667592690337E-3,"",3.7247262908448271E-2,2.2195517904510211E-2,4.8871776352408212E-2,"",null,8.9419866531139577E-3,2.2924795706947873E-2,"","",1.4858060485718576E-2,2.2063769993368371E-2,null,6.094113491966404E-2,5.5377970804001669E-2,"",7.9809416141029432E-2,4.9473841092640372E-2,null,16,null,0.18197813799698948,0.10334193049999256,4.4507920218876618E-2,""]
["C903. Rating of train...The cleanliness of the outside of the train",1.7501487771681085E-3,null,"","","","","","","","","","",4.609047293551214E-2,null,"","","",1.3891595384149306E-2,"","",null,2.3162190333771919E-2,2.1949505838433452E-2,"",2.7787204410313921E-2,"",null,6,null,"",3.4104769833090916E-2,2.5396200895046784E-2,""]
["C64. Rating of how train company dealt with these delays",0.51470336430237207,null,0.54942389589456297,0.29189805549296033,0.20792186870942969,0.44896251278458055,0.49354348001033704,0.59154948582137812,0.63702964580713684,0.4521367117988222,0.40365524444344675,0.47393149076900154,0.51396916667665904,null,0.37084012235667202,0.29775391409036467,0.2284551060532875,0.48061342758639775,0.41741194568685602,0.12254524853415769,null,0.48839439847331018,0.65204859738315457,0.3093245918497064,0.47063192566492451,5.6138957435522371E-2,null,23,null,0.39334398934897019,0.41198826139863476,0.20404416005108636,0.31434510575200686]
[]
["TOTAL VARIANCE",0.99999999999999978,null,1,0.99999999999999967,1,1,1,1,0.99999999999999978,1,1,1.0000000000000004,0.99999999999999978,null,1.0000000000000002,0.99999999999999978,0.99999999999999978,1,1,1,null,1,1,1.0000000000000004,0.99999999999999989,1.0000000000000002,null,null,null,1,1,1.0000000000000002,1]
[]
["NUMBER OF FACTORS",24,null,23,12,14,12,17,12,14,15,18,13,18,null,20,15,11,12,12,12,null,20,12,13,15,14,null,null,null,10,11,13,7]

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